Shipping policy
Store & Shipping Policy
By placing an order with our store, you agree to the policies and terms outlined below. Please review this information carefully before completing your purchase.
Order Processing & Shipping
All orders are processed and shipped within up to 3 weeks (21 days) after your order is placed.
Orders are not guaranteed to ship immediately after purchase. Please allow up to 21 days for processing and fulfillment before your order is shipped.
Once your order has shipped, you will receive a shipping confirmation with tracking information when available.
Please note that the 3-week processing period does not include carrier delivery time. Delivery time begins once your package has been shipped and may vary depending on the carrier, destination, holidays, weather conditions, and other circumstances outside of our control.
Shipping & Delivery Information
Customers are responsible for providing accurate shipping information, including:
- Full name
- Shipping address
- Apartment or unit number, when applicable
- City, state, and ZIP code
- Email address
- Phone number, when requested
Please review your information carefully before submitting your order.
We are not responsible for delivery issues caused by incorrect or incomplete information provided at checkout.
Shipping Delays
Delivery estimates are not guaranteed. Packages may experience delays due to carrier operations, severe weather, holidays, high shipping volumes, or other circumstances outside of our reasonable control.
A carrier delay does not necessarily mean that your package has been lost.
Tracking Information
Tracking information will be provided once your order has been fulfilled and shipped, when tracking is available for the selected shipping method.
Please allow 24–72 hours for tracking information to update after receiving your shipping confirmation.
Lost, Stolen, or Misdelivered Packages
Once an order has been transferred to the shipping carrier, delivery is handled by that carrier.
If tracking shows that your package has been delivered but you cannot locate it, please check the delivery area, household members, neighbors, and the carrier’s tracking information before contacting us.
We will make reasonable efforts to assist customers with shipping-related issues; however, carrier investigations and claims may be required for packages that are lost, stolen, or misdelivered.
Customer Information
When you place an order or interact with our store, we may collect information necessary to provide our services, including:
- Contact information: name, email address, telephone number, billing address, and shipping address.
- Order and transaction information: products viewed or purchased, order history, returns, exchanges, cancellations, and transaction details.
- Payment information: payment method and payment-related information necessary to process your transaction. Payment information may be processed securely by our payment providers.
- Account information: username, password, preferences, and account settings if you create an account.
- Communications: information you provide when contacting us regarding an order, customer service request, question, or other inquiry.
- Device and usage information: information about your device, browser, IP address, and interactions with our website, where applicable.
Customer information may be used to process orders, provide customer support, prevent fraud, improve our services, communicate regarding purchases, and comply with applicable legal obligations.
Returns, Exchanges & Cancellations
Any returns, exchanges, refunds, or cancellations are subject to our applicable return and refund policies. Customers should review those policies before completing a purchase.
Policy Agreement
By completing a purchase, you acknowledge that you have reviewed and agreed to our store policies, including our processing and fulfillment time of up to 3 weeks (21 days).
We appreciate your patience and support while we carefully process and fulfill each order.